Basics

Reminding subscribers of pending renewals

Reminding a customer that their card on file is expiring soon ensure they have the opportunity to update they payment method and avoid failed payment attempts.

With Boathouse you can activate card expiration reminders and specify which Postmark template to use. We'll take care of sending out an email a month in advance of the card expiring with a link back to your product to take action if necessary.

Pro Feature

If you want to send renewal reminder emails you have to upgrade to our pro plan.

Send renewal reminder emails for specific plans

On the Emails page (after you've connected Postmark) you can see the option under "Portal Email Settings".

Enable the reminder and choose the choose from the templates available in your Postmark Account to use.

Renewal reminder email format

If you're using our default email templates the email will look something like this:

In addition to the default values for all email templates, this template will receive the following values:

{
  // The card expiry date 
  "ExpiresAt": "12/2024", 
}

Default Template

The default Boathouse template uses this HTML.

<h1>Payment method expires soon</h1>
<p>This is a friendly reminder that the payment method on file for your {{ ProductName }} subscription will on {{ ExpiresAt }}.</p>

<p>Please take a moment to update your payment information to make sure your {{ ProductName }} account keeps running smoothly.</p>

<!-- Action -->
<table class="body-action" align="center" width="100%" cellpadding="0" cellspacing="0" role="presentation">
  <tr>
    <td align="center">
      <!-- Border based button
           https://litmus.com/blog/a-guide-to-bulletproof-buttons-in-email-design -->
      
      <table width="100%" border="0" cellspacing="0" cellpadding="0" role="presentation">
        <tr>
          <td align="center">
            <a href="{{ ProductUrl }}" class="f-fallback button button--green" target="_blank">Visit {{ ProductName }} →</a>
          </td>
        </tr>
      </table>
    </td>
  </tr>
</table>


<p>Thank you for your continued support!</p>

<p>Thanks,<br>The {{ ProductName }} team</p>

and this text body.

************
Payment method expires soon
************

This is a friendly reminder that the payment method on file for your {{ ProductName }} subscription will on {{ ExpiresAt }}.

Please take a moment to update your payment information to make sure your {{ ProductName }} account keeps running smoothly.
Visit {{ ProductName }} → ( {{ ProductUrl }} )

Thank you for your continued support!

Thanks,
The {{ ProductName }} team
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Billing Emails